Frequently Asked Questions
How do payments and deposits work?
A $150 non-refundable retainer locks in your date and is applied to your final bill. The remaining balance splits into two payments: 50% due one month before the event, and the final amount due one week prior.
Can I change my floral design after booking?
Design adjustments and minor additions are possible until three weeks before your event. All major design details must be finalized three weeks out so we can secure stems from our growers — order reductions can't be made after this deadline.
What happens if a specific flower isn't available?
If a flower is unavailable or doesn't meet our quality standards on your event week, we'll substitute it with a gorgeous, high-quality alternative that perfectly honors your color palette, style, and overall aesthetic.
How should we care for the flowers once they arrive?
Flowers thrive when kept in cool spaces out of direct, blazing heat or heavy wind. We can't be held responsible for wilting or damage caused by venue handling or extreme weather after delivery.
What is your policy for rental items?
Arches, vases, and candle holders remain studio property. A replacement fee applies if rental items go missing, are stolen, or break.
What happens if I need to cancel or postpone?
The initial deposit is non-refundable, and cancellations within 30 days require full payment. In case of emergency, payments may be transferred to a rescheduled date within six months, subject to availability.
Can I share photos of your work online?
Please do — just tag @theurbanblooms when sharing. The studio retains creative rights to all floral designs and our own photographs.
Where do the flowers come from?
Our flowers are sourced from local greenhouses and international suppliers to ensure quality and variety.
How does delivery and setup work?
We deliver and set up your florals at the agreed time. We can't be held responsible for delays caused by circumstances beyond our control.
How much does delivery cost?
Delivery is tailored to each order — we'll discuss it during your design consultation based on your venue and setup specifics.
How can I contact you?
Reach out via the contact page or by email — we typically respond within 1–2 business days.
What's your pricing model?
We offer decent and competitive pricing — operating from a home studio means no brick-and-mortar overhead, and we always provide transparent quotes with no hidden fees.
What's it like to work with you?
Collaborative, honest, and straightforward. Check the reviews highlight on our Instagram for what past clients have said.
Can you design something that is not on your website?
Yes! We create custom designs beyond what's featured online and welcome unique visions and installation ideas — reach out and tell us what you're imagining.